Accounts Payable Customer Service and Vendor Relations in the Age of Self-Service

The arrival of the digital age, epitomized by the Internet and mobile culture, has driven customer service to a preeminent position. Add the commoditization of products, services, and disruption to old business models, and customer service has become a critical differentiator providing a competitive edge to companies that execute it well.

One outstanding performer in the business-to-consumer sector has raised focus on the customer to towering heights.